Customer Service Pledge

"Helping our customers identify and achieve their financial goals through exceptional service"

At First Federal we strive to provide you with the best banking experience possible. To do this we pledge to:

• Provide you with the highest level of service accuracy.
• Respond quickly to your requests.
• Listen to you and offer solutions.
• Greet you with a smile. Make eye contact.
• Learn and use customers names.
• Provide prompt and courteous telephone etiquette.
• Maintain the highest level of customer privacy.
• Be friendly and caring to our customers and communities.
• Create a professional image through our appearance, attitude, and environment.
• Continually assess our performance.
• Always thank you for your business.

So how we are doing? Please take a moment to complete our survey and share your thoughts. Your input is invaluable and we appreciate your comments. Rather speak with someone directly? Contact us at a local branch.

Online survey:

I just have to tell you what happened! (Share Your Thoughts)